Xapo is a leading bitcoin wallet, and we have a mission to bring bitcoin to the everyday lives of people across the world.
Our business is growing fast, and we want to make sure we can keep providing the best quality support to our customers. We’re known for our fast responses to users, positive attitude, and a real desire to find the best working solutions to the people who chose to use Xapo’s products and services.
Main skills for this role:
You are proactive, resilient and equipped with a positive attitude. You find solutions where other people don’t. You are resourceful, and do not settle. You contribute to a high quality support strategy, but you’re not afraid to dig deep and work with details. You love learning new things.
This is a virtual, full time opportunity meaning you will be working from home!
Reviews and analyzes customer accounts for detection and prevention of cases of fraud
Monitors account activity to detect possible customer fraud or fraudulent transactions
Drives investigations to a timely conclusion following the completion of a comprehensive analysis of information based on internal standards and procedures
Contact customers to verify or explain unusual account activity
Engage and partner with internal and external stakeholders such as Institutions and third parties to raise awareness of investigative findings, and develop recommendations to mitigate risk
Perks of working with Xapo
TOP-TIER COMPENSATION PLUS STOCK OPTIONS
Full-time remote work
Working as part of a global team
Learning from Silicon Valley’s brightest
Minimum of 2-4 years of professional experience conducting Fraud and Risk investigations
Proven ability to analyze large amounts of data in order to report critical information
Great orientation to details, well organized individual
Ideally, to have a background in Financial Institutions, Online Payment, International Transactions, E-commerce, E-trade in a Multinational Company.
Display a high level of professional judgment, commitment, integrity and teamwork
Ability to work independently
Candidates must be NYC residents to be considerate for the position
Bilingual in English. Additional languages skills are a great plus!